Refund policy

Made-to-Order Pieces

All jewelry on our website is handcrafted to order unless explicitly marked as Ready to Ship / The Vault.

Because made-to-order pieces are crafted specifically for each customer, they are final sale and are not eligible for return or refund.

This includes, but is not limited to:

Wild Chai Collection pieces.
Custom or personalized jewelry.
Engraved items.
Pieces made in a specific gold color or gemstone combination.
Any item crafted specifically for your order.

Ready-to-Ship Pieces — The Vault

Items from The Vault may be returned within 14 days of delivery.

Return requests must be made within 14 days of receiving your order, and approved returns must be shipped back within 7 days of approval.

To be eligible for a refund, the item must:

Be unworn and in its original condition.
Include all original packaging, certificates, and accessories.
Show no signs of wear, damage, resizing, or alteration.

Items that have been resized, engraved, modified, or customized after purchase are final sale.

All returned items are inspected before a refund is issued.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us at Ori@halp3rin.com within 48 hours of delivery, with photos of the item and packaging.

We will inspect the issue and repair, replace, or refund the item where appropriate.

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a fully insured and trackable shipping service, as we are not responsible for items lost or damaged during return transit.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.

International Orders

For international orders:

Any import duties, customs fees, VAT, brokerage fees, or local taxes are the responsibility of the customer.
These government-imposed charges are non-refundable.
If a return causes additional customs charges or import fees when the item re-enters Israel, those amounts will be deducted from the refund where applicable.

Refused Deliveries

If an order is refused or not collected and is returned to us, any shipping charges, return shipping costs, customs duties, taxes, brokerage fees, or other costs incurred will be deducted from the refund where applicable.

Refunds

Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.